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    Shipping & Tracking

    Can you help me track my order?

    Our customer experience team is always ready to help you. We can be reached via the website chat or you can send an email to Please make sure you check all tracking details carefully. We also recommend that you contact your local postal service as they will provide you with further updates.

    Where can I track my order?

    Once your order is complete, you will receive an e-mail with a shipping confirmation. You can then track your order using the tracking link in the email. It may take 1-3 business days for your order to ship

    *Please note that it may take approximately 24 hours to update after shipment

    Where do you ship to?

    We ship worldwide, including: Australia, New Zealand, United States, Canada, United Kingdom. Europe, Asia, Middle East, Japan and many other countries.

    How long will it take for my order to arrive?

    Our shipping times for most of our international regions are:

    Tracked standard shipping (6-10 working days)
    DHL Express shipping (2-3 working days)

    All orders are dispatched from our warehouse within 1-3 working days.

    *All shipping times exclude customs clearance/customs delays.

    Will my package be delivered to my address?

    Yes! Your package will be delivered to the address you specified at the time of purchase.
    However, if you are not at home at the time of delivery, or if you entered an incorrect address, your parcel will be forwarded to your local post office for collection.

    Once the parcel has been forwarded to the post office, it is the customer's responsibility to follow it up.
    *Please note that customers in the UAE and Israel must collect their parcels from their local post office.

    My address is incorrect, can you please change it?

    Please contact or our website chat service as soon as possible. We may change address details if your order has not yet been processed by our distribution team. If your order cannot be delivered due to an insufficient or incomplete address, our Customer Experience team will contact you to arrange a new delivery.

    Will there be any customs fees or taxes?

    Customs fees or taxes vary from country to country. There may be additional taxes or customs fees at the port of entry in the receiving country.

    If you are unsure of the customs fees in your country, please contact your post office or customs office. We do everything we can to ensure a fast and smooth delivery. However, we do not take responsibility for any delays and extra charges that may be applied through customs offices in the receiving country.

    It is the customer's responsibility to cover any additional import duties, customs and taxes. A payment is required to have your package delivered.